The texts on the website are presented in the Czech language. However, they are machine-translated, which is why some texts do not make sense or contain grammatical errors. In some places, Czech and English are mixed. Goods can be delivered to the Czech Republic, and in order to place an order it is necessary to create a user account on the website. Prices for all products are displayed in Czech crowns (CZK).

On the homepage there is a search icon for browsing the website, login to a personal account, and individual tabs – “Supplements,” “Sports,” “Body,” “Beauty,” “Food,” “Home,” “Kids,” “Pets,” “Brands A–Z,” “Health Topics,” “Special Offers,” “Best Sellers,” and “More.” Most of the tabs contain drop-down menus. The homepage also includes a link to a blog, a QR code for downloading the iHerb mobile application, and links to social media.

A large number of products are offered on the website, intended for a wide range of issues (e.g. the product AZO, Cranberry Urinary Health, is intended to reduce the risk of recurrent urinary tract infections, or for example Thorne, Adrenal Cortex, 60 capsules 50 mg, which is primarily intended to ensure proper glucose metabolism and immune functions).

1) The terms and conditions state that the seller is iHerb, LLC, headquartered in the USA.

2) The website in question is registered outside the territory of the Czech Republic, and the domain name holder is based in the USA.

3) The consumer cannot be sure of the accuracy of the information provided, as all products include the following statement: “Although iHerb strives to ensure the accuracy of product images and information, some manufacturing changes to packaging and/or ingredients may be pending updates on our site. While items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings, and directions of all products before use and not rely solely on the information provided by iHerb. This website has been machine translated for our customers. iHerb does not guarantee that the translations are complete or error-free and is not responsible for any errors or omissions in translation.” The labels that consumers are advised to read for certainty are available only in product photos and exclusively in the English language.

4) The website contains a large number of so-called medicinal claims in connection with food products (e.g. “reduced risk of recurrent urinary tract infections,” “maintain a normal inflammatory response in the liver”), which is contrary to Article 7(3) of Regulation (EU) No. 1169/2011, as well as a large number of unauthorised health claims (e.g. “is also essential for cardiovascular and nervous system health” stated for vitamin K, or “in addition to antioxidant activities, vitamin E is also vital for normal immune function and for maintaining a healthy vascular system” stated for vitamin E), which is contrary to Article 10 of Regulation (EC) No. 1924/2006.

5) Mandatory information required for food supplements under Regulation (EU) No. 1169/2011 on the provision of food information to consumers and under Decree No. 58/2018 Coll. on food supplements is missing on the website (e.g. for the product Swanson, Prebiotic Jerusalem Artichoke, 400 mg, and for MRM Nutrition, Cordyceps CS-4 Strain, 60 vegan capsules (750 mg per capsule), the designation “food supplement,” the warning that food supplements are not intended as a substitute for a varied diet, information on the net quantity of the product, etc., are missing).

6) The activities of Czech supervisory authorities with respect to the operator of this website are very limited.